Privacy Policy

1. Introduction and Scope

dewa02 ("we," "us," "our") operates an online gaming platform accessible at https://dewa02.cam and associated domains. We are committed to protecting the privacy and security of our users ("you," "your") in accordance with international data protection standards and applicable Indonesian privacy regulations.

This Privacy Policy applies to all personal information collected through our website, mobile applications, customer support channels, and any other services we provide. It covers information collected from Indonesian residents and users accessing our platform from Indonesia or other permitted jurisdictions.

By creating an account, using our services, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with dewa02, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian KTP, passport, or driver's license number).
• Contact Information: Email address, phone number, residential address, city, postal code, and province.
• Financial Information: Bank account details including bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), account number, and account holder name for deposits and withdrawals.
• Verification Documents: Scanned copies or photos of government-issued identification, proof of address (utility bill or bank statement), and bank account verification documents submitted during KYC (Know Your Customer) verification.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Communication Records: Messages sent through live chat, email correspondence with customer support, and any feedback or complaints submitted.

2.2 Information Collected Automatically

When you access dewa02, we automatically collect certain technical and behavioral information:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider, geographic location (city/region level, not precise GPS), and time zone.
• Usage Information: Pages viewed, games played, bet history, deposit and withdrawal transactions, session duration, click patterns, and navigation paths through our platform.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar tracking technologies to remember your preferences, keep you logged in, and analyze platform usage. See Section 8 for detailed cookie information.

2.3 Information from Third Parties

We may receive limited information from third-party service providers including:

• Payment Processors: Transaction status, payment method verification, and fraud detection signals from Indonesian banking partners and payment gateways.
• Identity Verification Services: Confirmation of identity document authenticity and cross-reference checks against publicly available databases to prevent fraud and comply with anti-money laundering regulations.
• Game Providers: Game session data, bet outcomes, and win/loss records from third-party game suppliers such as Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt.

3. How We Use Your Information

dewa02 uses your personal information for the following purposes:

3.1 Account Management and Service Provision

• Create, maintain, and authenticate your gaming account.
• Process deposits, withdrawals, and other financial transactions.
• Enable access to sports betting, casino games, lottery draws, and other gaming services.
• Track your account balance, bet history, and transaction records.
• Apply bonuses, promotions, and loyalty rewards to your account.

3.2 Compliance and Security

• Verify your identity and age to ensure compliance with 21+ age restrictions.
• Detect and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited activities.
• Monitor platform usage for security threats, technical issues, and terms violations.
• Comply with legal obligations including licensing requirements, anti-money laundering regulations, and law enforcement requests.
• Maintain audit logs and records required by gaming regulators and financial authorities.

3.3 Customer Support and Communication

• Respond to your inquiries via live chat, email, or phone.
• Resolve account issues, payment disputes, and technical problems.
• Send transactional notifications about deposits, withdrawals, bet settlements, and account status changes.
• Provide updates about platform maintenance, policy changes, and security alerts.

3.4 Marketing and Personalization (with your consent)

• Send promotional offers, bonus announcements, and special event notifications via email or SMS.
• Personalize your gaming experience by recommending games, betting markets, and promotions based on your preferences and activity history.
• Conduct surveys and request feedback to improve our services.

3.5 Analytics and Platform Improvement

• Analyze usage patterns to improve platform performance, user interface design, and game selection.
• Generate aggregated, anonymized statistics about platform usage, popular games, and betting trends.
• Test new features and optimize existing services based on user behavior data.

4. How We Share Your Information

dewa02 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for legitimate business purposes:

4.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and payment gateways that process your deposits and withdrawals. We share only the information necessary to complete transactions (account holder name, bank account number, transaction amount).
• Game Providers: Third-party game suppliers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Play'n GO) receive your username and bet data to deliver gaming services, but do not receive your full identity or contact information.
• Identity Verification Services: Third-party KYC providers that verify your identity documents to prevent fraud and ensure age compliance. These providers are contractually obligated to protect your information.
• Customer Support Software: Live chat and ticketing system providers that help us manage customer inquiries. Support agents can access your account details and communication history only as necessary to resolve your issues.
• Cloud Hosting and Infrastructure: Secure data centers and cloud service providers that host our platform infrastructure and databases.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, courts, or government agencies when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory investigations.
• Enforce our Terms & Conditions and investigate potential violations.
• Protect the rights, property, and safety of dewa02, our users, or the public.
• Detect, prevent, and address fraud, security threats, or technical issues.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such change via email or prominent notice on our platform.

5. Data Security Measures

dewa02 implements comprehensive technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

5.1 Technical Security

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols (minimum TLS 1.2). This protects your login credentials, financial information, and personal data from interception during transmission.
• Data Encryption at Rest: Sensitive information including passwords, identification documents, and bank account details are encrypted when stored in our databases using AES-256 encryption.
• Secure Authentication: Passwords are hashed using bcrypt with salt before storage. We never store passwords in plain text. Multi-factor authentication options are available for enhanced account security.
• Firewall Protection: Network-level firewalls and intrusion detection systems monitor and block unauthorized access attempts.
• Regular Security Audits: Our platform undergoes periodic security assessments and penetration testing by independent third-party security firms.

5.2 Organizational Security

• Access Controls: Employee access to personal information is restricted on a need-to-know basis and governed by role-based permissions.
• Staff Training: All employees with access to personal data receive training on data protection principles and security best practices.
• Confidentiality Agreements: Employees and contractors with access to user information are bound by confidentiality agreements and face disciplinary action for unauthorized disclosure.
• Incident Response: We maintain a security incident response plan to quickly identify, contain, and remediate data breaches if they occur.

5.3 User Responsibilities

While we implement robust security measures, you also play a critical role in protecting your information:

• Choose a strong, unique password and do not reuse passwords from other websites.
• Never share your login credentials with anyone, including individuals claiming to be dewa02 staff.
• Log out of your account when using shared or public devices.
• Monitor your account activity and report suspicious transactions or unauthorized access immediately.
• Keep your registered email address and phone number secure, as these are used for account recovery.

6. Data Retention Periods

dewa02 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and contractual obligations.

Data Type	Retention Period	Reason
Account Information	Duration of account + 5 years after closure	Gaming license requirements, regulatory compliance, dispute resolution
Transaction Records	7 years from transaction date	Financial audits, tax compliance, anti-money laundering regulations
Identity Verification Documents	Duration of account + 5 years after closure	KYC compliance, age verification, fraud prevention
Bet History	5 years from bet settlement	Dispute resolution, game outcome verification, regulatory audits
Communication Records	3 years from last interaction	Customer support quality assurance, dispute evidence
Marketing Consent	Until consent is withdrawn + 6 months	Proof of consent, compliance with marketing regulations
Server Logs (IP, device data)	12 months	Security monitoring, fraud detection, technical troubleshooting

After the applicable retention period expires, we securely delete or anonymize your personal information so it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis and research purposes.

7. Your Privacy Rights

As a dewa02 user, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

7.2 Right to Correction

If your personal information is inaccurate or incomplete, you may request that we correct or update it. Some information (such as name and date of birth after KYC verification) may require re-verification before changes are applied.

7.3 Right to Deletion

You may request deletion of your personal information, subject to legal and regulatory retention requirements. We will delete information that is no longer necessary for legal or operational purposes, but must retain certain records as outlined in Section 6.

7.4 Right to Restrict Processing

You may request that we limit how we use your information if you contest its accuracy, object to processing, or believe we no longer need it for the original purpose but cannot delete it due to legal obligations.

7.5 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. We will stop sending promotional communications within 48 hours of your request. Note that transactional communications (account notifications, withdrawal confirmations) cannot be opted out of while your account is active.

7.6 Right to Data Portability

You may request a machine-readable copy of your personal information to transfer to another service provider, where technically feasible.

7.7 Right to Withdraw Consent

Where we process your information based on consent (e.g., marketing communications), you may withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, contact our customer support team via live chat or email at [email protected]. We will verify your identity before processing requests that involve access to or modification of personal information. Requests are typically processed within 30 days.

8. Cookies and Tracking Technologies

dewa02 uses cookies, web beacons, and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content.

8.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality including login authentication, session management, and security. These cookies cannot be disabled without impacting your ability to use our services.
• Performance Cookies: Collect anonymous usage data to analyze platform performance, identify technical issues, and optimize loading speeds.
• Functional Cookies: Remember your preferences such as language settings, game favorites, and display options to personalize your experience.
• Analytics Cookies: Track user behavior patterns, popular games, navigation paths, and conversion metrics to improve our services.
• Marketing Cookies: (with your consent) Track your interactions with promotional content to deliver targeted offers and measure campaign effectiveness.

8.2 Managing Cookie Preferences

Most web browsers allow you to control cookies through settings. You can block or delete cookies, but this may impact platform functionality. Note that essential cookies required for login and security cannot be disabled while using our services.

9. International Data Transfers

dewa02 operates internationally and may transfer your personal information to servers and service providers located outside Indonesia. When we transfer data internationally, we ensure adequate protection through:

• Contractual agreements with service providers requiring compliance with data protection standards equivalent to those described in this Privacy Policy.
• Technical security measures including encryption during transfer and storage.
• Compliance with international data protection frameworks and gaming regulations.

10. Minors and Age Restrictions

dewa02's services are strictly prohibited for individuals under 21 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account. If you believe a minor has provided information to dewa02, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

dewa02 reserves the right to update this Privacy Policy to reflect changes in our data practices, legal requirements, or platform features. We will notify you of material changes via email or prominent notice on our website at least 30 days before the changes take effect. Your continued use of dewa02 services after the effective date constitutes acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

12. Contact Information and Complaints

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

• Live Chat: Available 24/7 through our platform with Indonesian-speaking support agents.
• Email: [email protected] (responses typically within 24 hours).
• Privacy Inquiries: For privacy-specific concerns, include "Privacy Request" in your message subject line.

If you believe dewa02 has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.